> ## Documentation Index
> Fetch the complete documentation index at: https://mind-e.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Conversations

> View chat history, track sources, and monitor how users interact with your agent.

Every interaction with your agent creates a conversation — a thread of messages between a user and the agent. You can review conversations to understand what users are asking and how well your agent is performing.

## Viewing chat history

Go to your agent's **Chat History** tab to see all conversations. Each conversation shows:

* **Source** — where the conversation happened (widget, Telegram, WhatsApp, Instagram, Messenger)
* **Title** — auto-generated from the conversation content
* **Date** — when the conversation started
* **Message count** — number of messages exchanged

Click a conversation to view the full message thread.

## Message details

Each message in a conversation includes:

* **Role** — whether it's from the user or the agent
* **Content** — the message text
* **Sources** — for agent responses, the documents or snippets that were used to generate the answer, along with relevance scores
* **Images** — any images sent by the user
* **Timestamp** — when the message was sent

### Source attribution

When the agent answers a question using content from the knowledge base, the response includes **sources** — references to the specific document chunks that were used. Each source shows:

* The document name
* The relevant text excerpt
* A relevance score

This helps you verify that the agent is using the right information and identify gaps in your knowledge base.

## Conversation sources

Conversations are categorized by where they originated:

| Source     | Description                          |
| ---------- | ------------------------------------ |
| Playground | Testing in the dashboard             |
| Widget     | Embedded chat widget on your website |
| Instagram  | Instagram Direct Messages            |
| WhatsApp   | WhatsApp Business messages           |
| Telegram   | Telegram bot messages                |
| Messenger  | Facebook Messenger messages          |

## Analytics

Go to the **Analytics** tab to see aggregate metrics for your agent:

* Total conversations and messages
* Conversations over time
* Credit usage breakdown
* Source distribution (which channels generate the most conversations)

## Tips

* **Review regularly** — check conversations to spot common questions your agent can't answer, then add that content to the knowledge base
* **Check sources** — if the agent gives incorrect answers, check which sources it's using and update the relevant documents
* **Monitor credit usage** — analytics show how many credits each agent uses, helping you optimize costs