Limits & Supported Formats - Mind-e

Supported file types

Format	Extension	Max file size	Max content
PDF	`.pdf`	50 MB	500 pages
Word	`.docx`	50 MB	300 pages
Text	`.txt`	10 MB	5,000,000 characters
Markdown	`.md`	10 MB	5,000,000 characters

Chat image uploads

Property	Limit
Max images per message	4
Max file size per image	20 MB
Supported formats	JPEG, PNG, GIF, WebP, BMP, TIFF

Booking form file uploads

Supported types: PDF, DOCX, XLSX, PPTX, PNG, JPG, TXT

Plan limits

Resource	Free	Starter	Pro	Business
AI agents	1	5	10	25
Total storage	10 MB	50 MB	200 MB	1 GB
Credits/month	0	2,000	10,000	40,000
Social integrations	No	Yes	Yes	Yes
API access	No	No	No	Yes

Agent limits

Resource	Limit
Storage per agent	50 MB
Web sources per agent	10
API keys per agent	2
API keys (all agents)	2

Content limits

Field	Limit
Agent name	50 characters
Agent description	200 characters
System prompt	10–4,000 characters
API key name	3–50 characters

Credit costs

Chat messages

Model tier	Credits	Models
Mini	1	GPT-4o Mini, GPT-4.1 Nano, GPT-5 Nano, GPT-5 Mini, Gemini 1.5 Flash, Claude 3.5 Haiku
Standard	2	GPT-4o, GPT-4.1, GPT-4.1 Mini, GPT-5, GPT-5.1, Gemini 2.0 Flash/Pro, Gemini 1.5 Pro, Claude 4 Sonnet, Claude 3.5 Sonnet, Grok 3 Mini, Grok 2
Premium	3	GPT-5.2, Claude 4 Opus, Grok 3

Add-ons

Add-on	Credits
Image input	+3 per message
Query expansion	+2 when triggered
Long response (>2,000 tokens)	+1
Scenario trigger	+1

Text-to-speech

Length	Credits
Short (up to 800 characters)	1
Medium (800–2,000 characters)	2
Long (over 2,000 characters)	3

Account limits

Field	Limit
First name	2–50 characters
Last name	2–50 characters
Avatar file size	5 MB
Avatar formats	JPEG, PNG, WebP
Password length	4–20 characters

Scenario validation

Rule	Requirement
Start nodes	Exactly 1
End nodes	At least 1
Keyword trigger	At least 1 keyword
Choice question	At least 2 options
Form node	At least 1 field

Booking limits

Rule	Configurable
Slot interval	15, 30, or 60 minutes
Max crawl depth	1–3 levels
Max crawl pages	1–100 pages

FAQ & Troubleshooting