How credits work
- Paid plans receive a monthly credit allowance that resets each billing cycle
- Free accounts receive a one-time 100 credit signup bonus
- Credits are deducted in real-time when features are used
- When your balance reaches 0, AI-powered features stop working until credits are replenished
Credits are included with your subscription plan. There is no way to purchase additional credits separately — upgrade your plan for a higher monthly allowance.
Credit costs
Chat messages
The cost per chat message depends on which AI model your agent uses:Add-ons per message
These costs are added on top of the base chat cost when applicable:
Example: Sending a message with an image to a GPT-4o agent (standard tier) with query expansion:
2 (base) + 3 (image) + 2 (query expansion) = 7 credits
Text-to-speech
Other
Checking your balance
You can check your credit balance in your dashboard. The balance shows:- Current balance — credits available right now
- Lifetime used — total credits consumed across all time
Usage history
View a breakdown of credit usage by:- Feature — see which features consume the most credits (chat, TTS, scenarios)
- Agent — see credit usage per agent
- Time — track usage over your billing period
Monthly credit allowances
Credits reset at the start of each billing cycle. Unused credits do not roll over.
Tips for managing credits
- Use mini-tier models for simple Q&A tasks — they cost 1 credit vs. 2-3 for higher tiers
- Disable query expansion if your users write detailed questions — saves 2 credits per message
- Disable image uploads if not needed — saves 3 credits per image message
- Monitor usage by agent to identify which agents consume the most credits