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Custom actions extend your agent beyond question-answering. You can add clickable buttons that link to URLs and forms that collect user data — both triggered intelligently by the AI during conversations.

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Action types

Mind-e supports three action types:

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Custom buttons

A custom button adds a clickable link in the agent’s response. Use it to direct users to a page, resource, or external tool.

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Configuration

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Example

If you create a button with:
  • Action name: pricing_page
  • When to use: “when the user asks about pricing or plans”
  • Button text: “View Pricing”
  • URL: https://mind-e.co/pricing
The AI will show a “View Pricing” button whenever a user asks about pricing.

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Custom forms

A custom form collects structured information from users during a conversation. The AI triggers the form based on your instructions.

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Configuration

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Form field types

Each field has:
  • Label — displayed above the field
  • Placeholder — hint text inside the field (optional)
  • Required — whether the user must fill it in

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Example

A lead collection form might have:
  • Name (text, required)
  • Email (email, required)
  • Phone (phone, optional)
  • Message (textarea, optional)

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How the AI decides when to trigger actions

Actions are triggered by the AI based on the “When to use” instructions you write. Write clear, specific descriptions: Good:
Too vague:
The AI evaluates each user message against your action descriptions and triggers the appropriate action when it matches.

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Viewing submissions

Form submissions are saved and visible in your agent’s dashboard. Each submission includes:
  • The form data
  • The conversation it came from
  • Timestamps