Documentation Index
Fetch the complete documentation index at: https://mind-e.co/docs/llms.txt
Use this file to discover all available pages before exploring further.
Custom actions extend your agent beyond question-answering. You can add clickable buttons that link to URLs and forms that collect user data — both triggered intelligently by the AI during conversations.
Action types
Mind-e supports three action types:
| Type | Purpose |
|---|
| Custom button | Displays a clickable button that links to a URL |
| Custom form | Shows a multi-field form to collect structured data |
| Booking | Opens the booking interface — see Booking & Appointments |
Configuration
| Field | Description |
|---|
| Action name | Internal identifier used by the AI (e.g., contact_us) |
| When to use | Natural language instructions for when the AI should show this button (e.g., “when the user asks about contacting support”) |
| Button text | The text displayed on the button |
| URL | The link the button opens |
Example
If you create a button with:
- Action name:
pricing_page
- When to use: “when the user asks about pricing or plans”
- Button text: “View Pricing”
- URL:
https://mind-e.co/pricing
The AI will show a “View Pricing” button whenever a user asks about pricing.
A custom form collects structured information from users during a conversation. The AI triggers the form based on your instructions.
Configuration
| Field | Description |
|---|
| Action name | Internal identifier (e.g., lead_form) |
| When to use | Instructions for when the AI should show the form |
| Form title | Heading displayed above the form (optional) |
| Submit button text | Label for the submit button (default: “Submit”) |
| Form fields | The fields to collect — see below |
| Type | Description |
|---|
| Text | Single-line text input |
| Email | Email input with validation |
| Phone | Phone number input |
| Textarea | Multi-line text input for longer responses |
| File upload | File upload supporting: PDF, DOCX, XLSX, PPTX, PNG, JPG, TXT |
- Label — displayed above the field
- Placeholder — hint text inside the field (optional)
- Required — whether the user must fill it in
Example
A lead collection form might have:
- Name (text, required)
- Email (email, required)
- Phone (phone, optional)
- Message (textarea, optional)
How the AI decides when to trigger actions
Actions are triggered by the AI based on the “When to use” instructions you write. Write clear, specific descriptions:
Good:
Use this when the user wants to speak with a human agent or asks
for live support.
Viewing submissions
Form submissions are saved and visible in your agent’s dashboard. Each submission includes:
- The form data
- The conversation it came from
- Timestamps
