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Documentation Index

Fetch the complete documentation index at: https://mind-e.co/docs/llms.txt

Use this file to discover all available pages before exploring further.

Every interaction with your agent creates a conversation — a thread of messages between a user and the agent. You can review conversations to understand what users are asking and how well your agent is performing.

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Viewing chat history

Go to your agent’s Chat History tab to see all conversations. Each conversation shows:
  • Source — where the conversation happened (widget, Telegram, WhatsApp, Instagram, Messenger)
  • Title — auto-generated from the conversation content
  • Date — when the conversation started
  • Message count — number of messages exchanged
Click a conversation to view the full message thread.

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Message details

Each message in a conversation includes:
  • Role — whether it’s from the user or the agent
  • Content — the message text
  • Sources — for agent responses, the documents or snippets that were used to generate the answer, along with relevance scores
  • Images — any images sent by the user
  • Timestamp — when the message was sent

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Source attribution

When the agent answers a question using content from the knowledge base, the response includes sources — references to the specific document chunks that were used. Each source shows:
  • The document name
  • The relevant text excerpt
  • A relevance score
This helps you verify that the agent is using the right information and identify gaps in your knowledge base.

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Conversation sources

Conversations are categorized by where they originated:
SourceDescription
PlaygroundTesting in the dashboard
WidgetEmbedded chat widget on your website
InstagramInstagram Direct Messages
WhatsAppWhatsApp Business messages
TelegramTelegram bot messages
MessengerFacebook Messenger messages

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Analytics

Go to the Analytics tab to see aggregate metrics for your agent:
  • Total conversations and messages
  • Conversations over time
  • Credit usage breakdown
  • Source distribution (which channels generate the most conversations)

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Tips

  • Review regularly — check conversations to spot common questions your agent can’t answer, then add that content to the knowledge base
  • Check sources — if the agent gives incorrect answers, check which sources it’s using and update the relevant documents
  • Monitor credit usage — analytics show how many credits each agent uses, helping you optimize costs