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Mind-e offers four plans to fit different needs. All paid plans include monthly credits, social media integrations, and priority support.

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Plan comparison

Yearly billing saves approximately 2 months compared to monthly billing.
New accounts start on the Free plan with a one-time 100 credit signup bonus.

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Upgrading

  1. Go to your dashboard settings or the pricing page
  2. Select a plan and billing interval (monthly or yearly)
  3. Complete checkout through Paddle
  4. Your new plan takes effect immediately
When you upgrade:
  • Your agent limit increases immediately
  • Any locked agents are automatically unlocked
  • You receive the full monthly credit allowance for the new plan
  • Storage limit increases immediately

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Downgrading

You can downgrade to a lower plan at any time. Downgrades can take effect at the end of your current billing period. When you downgrade:
  • Excess agents are locked — if you have more agents than the new plan allows, the least recently used agents are locked. Locked agents can’t be edited or start new conversations, but their data is preserved.
  • Storage over limit — if your storage usage exceeds the new plan’s limit, you won’t be able to upload new content until you’re under the limit.
  • Integrations — if you downgrade to the Free plan, all social media integrations (Instagram, WhatsApp, Telegram, Messenger) are disconnected.
Before downgrading, check which agents will be locked and whether your storage is within limits. You can see this information in the downgrade confirmation screen.

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Undo a scheduled downgrade

If you scheduled a downgrade but change your mind, you can cancel it before it takes effect from your settings page.

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Canceling

  1. Go to your dashboard settings
  2. Click Cancel Subscription
  3. Your plan remains active until the end of the current billing period, then reverts to Free

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Reactivating

If you’ve scheduled a cancellation, you can reactivate your subscription before the billing period ends. Your plan continues as if nothing changed.

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Invoices

View and download invoices for past payments through the Paddle billing portal, accessible from your settings page.