Privacy Policy

Information You Provide

• Account information such as your name, email address, and password when you create an account
• Billing and payment information when you subscribe to a paid plan
• Content you upload to train your AI agents, including documents, PDFs, website URLs, and text
• Communications you send to us, such as support requests and feedback
• Profile information and preferences you set within your account

Information Collected Automatically

• Usage data including pages visited, features used, and actions taken within the platform
• Device information such as browser type, operating system, and screen resolution
• Log data including IP address, access times, and referring URLs
• Analytics data to help us understand how our Services are used and improve them

Information from Third Parties

• Authentication data if you sign in using a third-party provider (e.g., Google)
• Payment processing data from our payment providers

• To provide, operate, and maintain our Services
• To process your transactions and manage your subscription
• To train and power your AI agents using the content you upload
• To communicate with you about your account, updates, and support inquiries
• To analyze usage patterns and improve our platform, features, and user experience
• To detect, prevent, and address fraud, abuse, and technical issues
• To comply with legal obligations and enforce our terms

• With service providers who assist us in operating our platform (e.g., hosting, payment processing, analytics), bound by strict confidentiality agreements
• With AI model providers (e.g., OpenAI, Anthropic, Google) solely to process your agent queries — your data is sent only as needed to generate responses and is not used for model training
• If required by law, regulation, legal process, or governmental request
• To protect the rights, property, or safety of Mind-e, our users, or the public
• In connection with a merger, acquisition, or sale of assets, with prior notice to you

• All data is encrypted at rest using AES-256 encryption
• All data in transit is protected with TLS 1.3
• Your uploaded content is stored in isolated, encrypted environments
• We conduct regular security audits and vulnerability assessments
• Access to user data is restricted to authorized personnel only, on a need-to-know basis

• Your uploaded documents, conversations, and queries are never used to train, fine-tune, or improve any large language model
• Data sent to third-party AI providers is used solely to generate responses for your agent and is not retained by those providers for training purposes
• You maintain full ownership of all content you upload to Mind-e
• We do not use your data for any purpose other than powering your own agents

• You can export all your data at any time from your dashboard
• You can request deletion of your account and all associated data at any time
• Upon account deletion, your data is permanently removed from our systems within 30 days
• Backups containing your data are purged within 90 days of deletion

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal information
• The right to restrict or object to certain processing of your data
• The right to data portability — receiving your data in a structured, commonly used format
• The right to withdraw consent where processing is based on consent

Types of Cookies We Use

• Essential cookies required for the platform to function properly (e.g., authentication, session management)
• Analytics cookies that help us understand how users interact with our platform so we can improve it
• Preference cookies that remember your settings and choices

• We do not use advertising or third-party tracking cookies
• You can manage cookie preferences through your browser settings