Introduction
Thank you for choosing Mind-e. We strive to provide the best AI agent platform and want you to be fully satisfied with your experience. This Refund Policy explains the terms and conditions under which refunds may be issued for paid subscriptions and services.
By subscribing to any paid plan on Mind-e, you agree to this Refund Policy. Please read it carefully before making a purchase.
Refund Eligibility
Refunds may be granted under the following circumstances:
- You are within the eligible refund window for your subscription plan (see Refund Window section below).
- You experienced a significant service outage or technical issue that prevented you from using Mind-e's core features, and our support team was unable to resolve it.
- You were charged incorrectly due to a billing error on our end (e.g., duplicate charges, wrong plan amount).
- You cancelled your subscription before the renewal date but were still charged for the next billing cycle.
Refund Window
The refund window depends on the type of subscription:
- Monthly plans: Refund requests must be submitted within 7 days of the initial charge or renewal date.
- Annual plans: Refund requests must be submitted within 14 days of the initial charge or renewal date.
- First-time subscribers: If this is your first paid subscription with Mind-e, you may request a full refund within 14 days of your initial purchase, regardless of plan type.
Non-Refundable Items
The following are not eligible for refunds:
- Requests submitted after the applicable refund window has expired.
- Usage-based charges such as additional AI message credits, extra storage, or API overages that have already been consumed.
- Subscription downgrades — the difference between plan tiers is not refunded; the higher-tier features remain active until the end of the current billing period.
- Free trial conversions — if you were on a free trial and it converted to a paid plan, and you did not cancel before the trial ended.
- Add-ons or one-time purchases (e.g., custom integrations, premium support packages) unless a billing error occurred.
How to Request a Refund
To request a refund, please follow these steps:
- Send an email to billing@mind-e.co with the subject line "Refund Request" and include your account email, plan name, and the reason for your request.
- Alternatively, submit a request through your account dashboard under Settings → Billing → Request Refund.
- Our billing team will review your request and respond within 3–5 business days.
- You may be asked to provide additional information or context to help us process your request.
Refund Processing
Once a refund is approved, here is what to expect:
- Refunds are processed to the original payment method used at the time of purchase. Processing times vary by payment provider but typically take 5–10 business days.
- If you paid via credit or debit card, the refund will appear on your card statement. If you paid through a third-party provider (e.g., PayPal), the refund will be returned to that account.
- Upon refund approval, your account will be downgraded to the Free plan at the end of the current billing period, or immediately if you request early termination.
Cancellations & Downgrades
Understanding how cancellations work with refunds:
- You can cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period — you will retain access to paid features until then.
- Cancelling your subscription does not automatically trigger a refund. You must separately request a refund if you believe you are eligible.
- If you downgrade your plan mid-cycle, you will not receive a prorated refund. The higher-tier features remain available until the end of the billing period.
- Annual plan holders who cancel mid-year are not entitled to a prorated refund for the remaining months, unless the cancellation falls within the refund window.
Chargebacks & Disputes
We encourage you to contact our billing team before initiating a chargeback or payment dispute with your bank or payment provider. Filing a chargeback without first contacting us may result in your account being suspended. We are committed to resolving billing issues quickly and fairly, and in most cases can process eligible refunds faster than a formal dispute process.
Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services, pricing, or legal requirements. When we make material changes, we will notify you via email or through a notice on our platform. The updated policy will be effective as of the date posted. We encourage you to review this page periodically.
Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please reach out to us: