Answer Every Customer in Seconds With AI Agents Trained on Your Policies
Build AI agents that pre-screen loans, resolve account questions, calculate mortgages, and flag fraud — across your website, WhatsApp, and mobile app. Grounded in your own products, rates, and compliance rules. No code required.
Banking Assistant
Can I get a $30,000 personal loan? I earn $5,200/month.
5 Ways Mind-e Transforms Banking
From the first loan question to full KYC onboarding — real workflows you can build in Mind-e today, without writing code.
Loan Pre-Screening Agent
Most loan applicants never finish the form — they don't know if they qualify, so they don't bother. Mind-e turns your lending criteria into a conversation that pre-screens applicants in minutes, collects what underwriting actually needs, and hands qualified leads straight to your core system.
The problem: Up to 70% of loan applications are abandoned before submission. Branch staff spend hours answering "would I even qualify?" — a question a well-grounded agent can answer instantly.
3 min
To pre-screen
2.4×
More completed applications
-58%
Manual review load
Customer asks about a loan
On your site, WhatsApp, or app — no form, just a question in their own words.
Agent grounds itself in your policy
RAG retrieves your live lending criteria, rate cards, and eligibility rules — never a guess.
Scenario collects what's needed
A visual scenario walks through income, employment, and obligations, validating each answer.
Result posts to your core system
An API call pushes the qualified lead into your CRM or loan-origination platform instantly.
Account Inquiry Agent
Balance checks, card status, transaction disputes, statement requests — the same handful of questions consume most of your contact-centre capacity. Mind-e answers them securely against your live systems, on whatever channel the customer already uses.
The problem: Routine account questions make up the majority of contact-centre volume. Each one costs money and pushes wait times up for the customers who genuinely need a human.
68%
Deflected from agents
< 10s
Average response time
-42%
Cost per interaction
Balances & transactions
Authenticated lookups against your core banking API, returned in plain language.
Card servicing
Freeze, unfreeze, report lost, or check delivery status — resolved in the conversation.
Always available
Nights, weekends, and holidays — no queue, no callback window.
Every channel
Website, mobile app, WhatsApp — one agent, one set of answers.
Mortgage Assistant
Live rates from your product catalogue
Mortgage Calculator Agent
Mortgage shoppers compare lenders before they ever contact one. Give them a real answer at that moment — a payment breakdown computed from your actual rates — and you capture the lead your competitors send to a static calculator page.
The problem: Static calculators don't reflect your real rates, don't capture the lead, and don't answer the follow-up question. Prospects bounce to a comparison site and you never see them.
5.1×
More qualified leads
-64%
Time to a first quote
31%
Book an advisor call
Fraud Alert & Card Control
The window between a suspicious transaction and a customer response decides whether fraud costs you money. Mind-e reaches the customer on WhatsApp the moment your system flags a charge, and lets them confirm or freeze the card in one tap.
The problem: Fraud alerts sent by SMS or email go unread for hours. By the time the customer calls back, the card has been used again and the loss is already booked.
< 60s
Median response time
-73%
Fraud losses
89%
Alerts actioned by customer
Fraud response flow
Triggered by your fraud engine
Suspicious transaction flagged
Your fraud engine fires a webhook
Customer contacted on WhatsApp
Transaction details, in their language
One-tap response
"That was me" or "Freeze my card"
Card frozen instantly
API call to your card platform
Onboarding flow
Identity capture
Name, date of birth, and residency collected conversationally and validated in place.
Document upload
ID and proof of address uploaded in chat, checked for legibility before submission.
Verification call-out
An API call runs your KYC/AML provider and returns the result to the conversation.
Account opened
Clean cases complete automatically; only genuine exceptions reach a human reviewer.
KYC & Customer Onboarding
Onboarding is where new customers quit. Mind-e guides them through identity checks, document upload, and verification as a conversation — collecting exactly what compliance requires, validating as it goes, and escalating only the genuine edge cases.
The problem: Account-opening abandonment runs high because the process is a long, opaque form. Every extra field costs conversions, but compliance won't let you drop any of them.
2.8×
Completion rate
-51%
Time to open an account
94%
Documents accepted first time
And That's Only the Beginning
Every one of these is a scenario you can build in Mind-e — no code, no engineering ticket.
Card dispute intake
Collect the transaction, reason, and evidence, then open the dispute case automatically.
Savings & deposit advice
Match customers to the right savings product based on goal, horizon, and balance.
Branch & appointment booking
Find the nearest branch, check advisor availability, and book the slot in-conversation.
Payment & transfer help
Walk customers through transfers, standing orders, and failed-payment troubleshooting.
FX & remittance quotes
Quote live exchange rates and fees, then hand off to your transfer flow.
Customer feedback & NPS
Collect structured feedback after every resolution and route detractors to a human.
Why Banks Are Moving to AI Agents
What changes when routine banking conversations are handled instantly, accurately, and on the customer's channel.
Lower cost per interaction
Routine inquiries resolved without an agent
Average response time
Against a contact-centre wait measured in minutes
More completed applications
Pre-screening removes the "will I qualify?" barrier
Fraud losses
Sub-minute customer response on flagged transactions
Inquiries fully deflected
Freeing agents for the cases that need judgement
Always on
Every channel your customers already use